We hope that this privacy policy will explain to you how we collect, use, store,
share your personal information and how we access, update, delete and protect this
information when using your App account. Before using your App account, please be
sure to read and understand this privacy policy, and use our products or services
after you have fully understood and consented. By using your App account, you
understand and agree to this policy and to the collection, use, storage and sharing
of your information in accordance with this privacy policy. If you have any
questions, comments or suggestions about the content of this policy, you may contact
us through the various contact methods provided in this privacy policy.
We collect and use your personal information for the following purposes set out in
this privacy policy:
1. Information collected after registering an account. When you register an App
account, App will collect your mobile number, email, username, and password. This
information is collected to help you complete your App account registration and
protect your account security. If you refuse to provide this information, you may
not successfully register an App account.
After you register an App account, you can provide us with your information about
gender, birthday, hobby, marital status, education level, occupation, graduate
school, income level, etc. This information will help us to provide you with more
personalized service and recommendation, but refusal to provide this information
will not affect your use of other features of this product. You can also change or
supplement this information via the “APP->Account Information->Details
interface”.
2. Indirectly collected information. In order to log in to your App account, you can
log in to this product and other App products and services through third-party
accounts such as Weibo, WeChat, Facebook, and Twitter. In order to achieve the above
purposes, we may need to obtain and collect your third-party account information
from third parties, such as nicknames, avatars, etc. If App conducts personal
information processing activities in conduct of its business beyond the scope of
your consent to third parties, we will seek your express consent before processing
your personal information. We will also strictly abide by relevant laws and
regulations and require third parties to guarantee the legality of the information
they provide.
3. Account security. To ensure the security of your App account, we will record the
time, IP, city, and App product name you have registered, logged in, and used with
your App account for the purpose of account security testing. In addition, you can
further strengthen your account security by binding mobile phone number, logging in
email, etc.
When you register or log in through the APP, you can choose whether to allow our
products to collect your GPS location information through the pop-up window. If you
consent to our collection of your GPS location information, this information will
only be used for account security detection based on your location and to recommend
features or content that may be of interest to you. App will not use the above
information for purposes other than those described above. Refusal to provide
location information will only prevent you from enjoying security detections and
personalized recommendations based on location information, without affecting your
use of other features of this product.
Recording: When the application is opened to talk to the device, the data collected
by the
microphone needs to be sent to the device
Visit approximate location: When adding a device (such as NVR) to the application,
you need to turn on the location
information to obtain the WiFi information of the current mobile phone
connection
Camera: When adding a device (such as NVR) to the application, you can scan the QR
code to add a
new device that is connected to the Internet, and call the camera to collect
data
Read, modify or delete USB storage content: When viewing camera data, the app allows
the user to save screenshots in the phone
storage, and can view the content saved by the user in the app
1. User experience improvement. When you register or log in to your App account
through the App APP, we may collect the International Mobile Equipment Identity
(IMEI) and Media Access Control Address (MAC) encrypted by MD5 algorithm, the
advertising identifier IDFA, device model, system version number, operating system
version number, system number, system ID number, screen resolution, internet access
type, version number of this product, click time and frequency of a button, option
values of some key configurations, software crash log, etc., used to count the
number of product users, analyze the use of product, troubleshoot the cause of
crash, and reduce the crash to continuously improve our products. This information
does not involve your privacy information such as personal identity.
When registering or logging in to an App account through a PC product provided, we
may collect your IP address, the time and frequency of clicks on a button, the time
and frequency of use of a page, and the option values for certain key
configurations, crash log, error log, etc., used to count the number of product
users, analyze the use of products, page upgrades, browser compatibility detection,
troubleshoot causes, and reduce crashes to continuously improve our products. This
information does not involve your privacy information such as personal identity.
2. Solve the problem you reflect. You can give us feedback on the problems you have
encountered with this product via the “Help Center -> Other Questions” of this
product. You should submit your mobile number, email or QQ number to us so that we
can contact you and answer your feedback. We will analyze the problem mentioned in
the previous paragraph to find out the cause and try to solve the problem. The
contact information provided in your feedback will only be used for communication
and feedback from our customer service. App will not provide any contact information
provided by you to any third party except as expressly agreed by the user and as
expressly provided by law.
To improve the security of the services you use provided by us and our affiliates and
partners, protect the personal and property security for you or other users or the
public from being compromised, and better prevent security risks such as phishing
websites, fraud, network vulnerabilities, computer viruses, cyber attacks, network
intrusion, and more accurately identify the violation of laws and regulations or App
related agreement rules, we may use or integrate your account information, device
information, software usage information, and the information that our affiliates and
partners obtain from you upon your authorization, or that are shared by law, for
authentication, detection, and prevention of security incidents, and take necessary
actions in accordance with the law such as record, audit, analysis and disposal.
Subject to laws and regulations, we may post your personal information in an
anonymized, aggregated, desensitized and encrypted form to form a statistical
message or user portrait (but no user can be identified by the image), showing and
pushing related services, products, or features. If we use the information for other
purposes not covered by this policy, or the information collected for a specific
purpose is used for other purposes, we will ask for your consent in advance.
According to relevant laws and regulations, we may collect your information without
your consent under the following circumstances:
The information we collect and produce within the territory of the People’s Republic
of China is stored in the People’s Republic of China.
In order to handle cross-border business, it is necessary to transmit relevant
personal information collected in China to overseas institutions. We will implement
it in accordance with laws, administrative regulations, and rules of relevant
regulatory authorities, ensure that your personal information is adequately
protected by means of anonymization, encrypted storage, etc.
We retain your information only in the period required by the purposes described in
this privacy policy and within the time limits required by laws and regulations.
If we stop operating App's products or services, we will stop the activities of
collecting your personal information in a timely manner, notify you of the notice of
suspension of operation, or by one-by-one delivery or announcement, and delete or
anonymize the personal information we store.
We do not share your personal information with any company, organization or
individual, except in the following cases:
We will sign strict data protection agreements with companies, organizations and
individuals with which we share personal information, and require them to handle
with personal information in accordance with our instructions, this privacy policy
and any other relevant confidentiality and security measures.
We will not transfer your personal information to any other company, organization or
individual except in the following cases:
We will disclose your personal information only under the following conditions:
We have used industry-standard security measures to protect the personal information
you provide and to protect your data from unauthorized access, public disclosure,
use, modification, damage, or loss. We will take all reasonable and practicable
steps to protect your personal information.
1. We encrypt and transfer identifiable personal information to ensure the
confidentiality of the data. For your mobile device identifier International Mobile
Device Identity (IMEI), Media Access Control Address (MAC), we will use the MD5
algorithm for anonymization and encryption on your device side, and only collect and
upload the anonymized and encrypted identifier.
2. If the user has registered an App account, we may analyze the App user's login
time, IP address, login number, etc., and properly manage and control the risk. If
there is a suspected login operation not performed by the user, we will remind the
user via SMS to avoid the App account being logged in by someone else. For the data
exchange between the mobile phone you use and our client, we will transmit using
self-defined encryption scheme and https double encryption to ensure the security of
data transmission.
3. If WebView technology is employed for our application, we will perform URL
verification on all file protocols used in WebView and restrict access to sensitive
data of this application and SDCard data, avoid the malicious misappropriation of
any private files and sensitive information of App products without special
permission, resulting in the disclosure of your personal information.
4. We deploy an access control mechanism on the server side, follow the principle of
minimum sufficiency for staff who may be exposed to your personal information, and
regularly check the list of visitors and access records.
5. The server system where we store user personal information is the security
reinforced operating system. We perform account auditing and monitoring of server
operations. If you find that the server operating system has a security problem, App
will perform a server security upgrade in the first time to ensure that all App
server systems and applications are secure.
6. We regularly organize training for our staff on the laws and regulations related
to personal information protection in order to enhance the awareness of personal
privacy protection.
7. If unfortunately, our physical, technical or management protective measures are
destroyed, we will promptly launch the emergency plan to prevent the expansion of
security incidents, report to the competent national authorities in accordance with
the requirements of laws and regulations and in a timely manner and by reasonable
and effective means such as pushes, announcements, etc., inform you of the basic
situation of security incidents, the possible impact, the measures that has been
taken or to be taken.
During your use of the APP, you can access to and manage your personal information in
the following ways:
You can use APP's account information to check and correct your App account
information and other information you provide, including password, gender, age,
birthday, hobbies, marital status, etc.
You have the right to ask App to delete your personal information when:
You can request us to delete your personal information by contacting us in the manner
provided in Section IX of this privacy policy, and we will respond within 15 working
days. When you remove information from our service, we may not remove the
corresponding information from the backup system immediately, but will remove the
information when the backup is updated.
You can withdraw your consent to the collection and use of your personal information
by disenabling the device feature. For this product, you can disenable our right to
collect your GPS location information through the setting function in the mobile
phone.
Please understand that the completion of each business function requires some basic
personal information (see section 1 of this privacy policy). When you withdraw your
consent or authorization, we are unable to continue to provide you with the services
corresponding to the consent or authorization you withdrawn, and the corresponding
personal information will no longer be handled. However, your decision to withdraw
consent or authorization will not affect the handling of personal information
previously based on your authorization.
Minors need a guardian's consent and authorization when using App products (or
services). Parents or guardians of minors are advised to read this privacy policy
and minors are advised to seek parental or guardian consent and guidance before
submitting personal information. If you are a guardian of a minor, you may contact
us through the contact details in Section 9 of this privacy policy when you have any
questions about the personal information of the minor you are monitoring.
This privacy policy applies only to all App products and services. In particular,
this privacy policy does not apply to the following:
1. Embed App products (or services) into third-party products (or services),
information collected by third-party products (or services).
2. Third party services, advertisements that are integrated in App products (or
services), or information collected by other companies, organizations, or
individuals.
Our privacy policy may change, and we will not limit your rights under this privacy
policy without your express consent.
We also provide conspicuous notices of major changes to this privacy policy (for
example, in the event of software revision or upgrade, or when you log in again, you
will be notified in the form of pop-up window).
Significant changes referred to in this policy include but are not limited to:
1. Our service model has undergone major changes, such as the purpose of handling
with personal information, the type of personal information handled, the way in
which personal information is used, etc.;
2. We have undergone major changes in terms of control, etc., such as changes in
owner as a result of merger and acquisition, etc.;
3. The main objects relating to the sharing, transfer or public disclosure of
personal information have changed;
4. Significant changes in your rights to participate in the handling of personal
information and how it is exercised;
5. Changes in our departments in charge of personal information security, in the
contact methods and complaint channels;
6. When high risk is indicated by the personal information security impact
assessment report.
If you have any questions, comments or suggestions or complaint regarding this
privacy policy and your personal information, please contact us
In general, we will respond to your request within 15 working days.